FYI, this info we in long distance community should know.
We all know "this is NOT a race".
However, in an email to ExxonMobil customer care I stated:
"My fill-up station of choice is Exxon, Mobil, Esso. I am a long distance motorcycle rider. We often do 1,000-1500 miles a day. When doing these kind of miles, we must get in and out of fill-ups quickly. Issue: May 10-14 2018 we did a trip to MT, ID, WA. Used Exxon as much as possible. We found that when we used Pay at the Pump by credit card, more that one time in a 24 hour period, we could not do Pay at the pump. Apparently there is some kind of Exxon policy that "limit"s pay at the pump to once in 24 hours. (according to station staff). For us, that involves a hassle. We will often fill 4 or more times in a day. Starting with the confusion as to why our card wont work at the pump. Then having to go inside to prepay, Then back to the bike to fuel, Then back inside for the receipt. Then get out of there. I need some exact clarification on this. Is this the new Exxon policy? If this is the case, we would avoid Exxon. "
The Exxon reply was:
"ExxonMobil no longer owns retail service stations within the United States. The retail site you visited is supplied by an ExxonMobil-branded wholesaler, and is either owned by that branded wholesaler or an independent dealer.
The branded wholesaler is an independent business that sets their own operating practices and procedures, based on clear expectations of high customer service and operational standards when representing our brands. As such, we have impressed upon our branded wholesalers and their resellers/dealers the importance of providing prompt, courteous and reliable service at all times.
That being said, we would like to provide you with further information regarding transaction limits at the pump:
• The transaction limit is a predetermined limit set for all debit/credit card customers.
• It is important to understand that the transaction limit is there to protect you, your financial institution, and Exxon- and Mobil-branded retail service stations from unauthorized card usage.
• Your financial institution—like many other third party card companies honored at Exxon- and Mobil-branded retail service stations—permits the acceptance of their cards without authorization up to a certain point.
• The transaction limit can be avoided when paying for a purchase inside the station, thereby eliminating the hold at the pump. When paying inside, the actual transaction amount will be deducted from your card.
Finally, we apologize for any inconvenience you may have experienced as a result of a transaction limit. We hope the above information has helped to provide you with another perspective on the matter ...."